Knowledge Base

Setting up Outlook 2013

Follow the instructions below to setup your email on Outlook 2013.

1. Open Microsoft Outlook 2013

2. Go to: File > Info > Add Account

3. Select the checkbox “Manually configure server settings or additional server types” – click Next

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4. Select the POP or IMAP option and click Next

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5. Specify the following:

  1. Your name
  2. Your Email Address
  3. Account Type (POP or IMAP)
  4. Incoming Mail Server: mail.<your-domain-name> (e.g. mail.website.co.nz)
  5. Outgoing Mail Server: mail.<your-domain-name> (e.g. mail.website.co.nz)
  6. User Name = your full email address
  7. Password = the mailbox password you entered when creating the mailbox in the Control Panel

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6. Click ‘More Settings’, open the ‘Outgoing Server’ tab and tick the box beside ‘My outgoing server (SMTP) requires authentication’:

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7. Change to the ‘Advanced’ tab, and change the Outgoing server (SMTP) port to: 465 or 587 (try either).
Leave encryption = None (see General email settings for SSL)

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8. Click OK

9. Click Next

10. Click Finish

IMAP Only:

If you find that your IMAP folders are not displaying after adding your email account you will need to follow these additional steps:

1. Click on the “Folder” tab in the top navigation pane.

2. Click the “IMAP Folders” button.

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3. Uncheck “When displaying hierarchy in Outlook, show only the subscribed folders.”.

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4. Click OK.

5. Click on the “Send/Receive” tab in the top navigation pane.

6. Click “Send/Receive All Folders” to do a force Send/Receive within Outlook.outlook8

7. Your IMAP folders will then download and appear in the left hand pane in Outlook.

 


Last Update: July 29, 2016  

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