Oracle Service Cloud

Technical Consultancy, Customisations & Integrations

Oracle Service Cloud

Ramsu has over 10 years experience working with Oracle Service Cloud (OSvC), previously known as RightNow CX.
We can provide technical expertise and customisations to all elements of the OSvC product as outlined below.

Talk to us today if you need assistance with any new or existing customisations to your OSvC implementation to help unlock its full potential.

Services Overview

Agent Desktop & Browser UI

  • Extending Agent Desktop custom .NET Add-Ins.
  • Extending Agent Browser UI via the extensibility framework.
  • Event Handlers & Custom Process Models.
  • Analytic Reporting & Custom Analytic Scripting.
  • Database extensions via Custom Objects & Fields.
  • SAML Single Sign-On.


  • Integration with external API’s & third party applications
  • Data import/export and batch jobs
  • Custom PHP Scripts
  • Using the range of OSvC API’s including the Connect PHP API, Connect Web Services SOAP API and Connect REST API.

Customer Portal

  • Branding / Look & Feel
  • Custom Widgets
  • Custom Controllers, Models & Hooks
  • External system integrations
  • Migrations
  • SAML Single Sign-On