Oracle Service Cloud

Technical Consultancy, Customisations & Integrations

Oracle Service Cloud

Ramsu has over 8 years experience working with Oracle Service Cloud (previously RightNow CX), providing technical expertise and customisations to all elements of the Oracle Service Cloud product.

Talk to us today if you need assistance with any new or existing customisations to your Oracle Service Cloud implementation to help unlock its full potential.

Services Overview

Agent Desktop

  • Extending via custom .NET Add-Ins
  • Custom Process Models / Event Handlers
  • Custom Analytic Scripting
  • Custom Objects
  • SAML Single Sign-On

Integrations

  • Integration with external third party applications & API’s
  • Data import/export and batch jobs
  • Custom PHP Scripts
  • Connect PHP API
  • Connect Web Services SOAP API
  • Connect REST API

Customer Portal

  • Branding / Look & Feel
  • Custom Widgets
  • Custom Controllers, Models & Hooks
  • External system integrations
  • Migrations
  • SAML Single Sign-On